Shipping policy

1. Shipping Process

All orders are processed and shipped within 1-3 business days. Once shipped, you can track your order through the tracking link provided. Please ensure that your shipping information is accurate at checkout to avoid any delays.

2. Shipping Costs and Delivery Times

Shipping costs are calculated based on the destination, weight, and dimensions of your package. The total shipping cost will be displayed at the checkout before you finalize your order. Shipping delivers within 5-25 days internationally, depending on the destination and external factors like customs processing and local postal service efficiencies.

3. Taxes and Duties

Please be aware that international shipments may be subject to import taxes, customs duties, and fees levied by the destination country. These charges must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information.

If specific documentation is needed on the package for tax purposes, please provide this information in the Comment section during checkout.

4. Shipping Restrictions

We ship globally, except to regions that are restricted due to legal or logistic constraints. If your delivery address is affected, we will notify you and discuss alternative solutions.

5. Delivery Issues

If you do not receive your package within the estimated delivery time, please contact our customer service. Delays may occur due to external factors such as customs clearance or logistical delays in specific regions. We will assist you in resolving any issues as swiftly as possible.

6. Cancellation and Modifications

Orders can only be canceled or modified within 12 hours after being placed, as they are processed quickly to ensure fast delivery.

7. Lost or Damaged Packages

We provide insurance for all orders which covers 100% of the loss. Please contact us immediately if you believe your package is lost.

For damaged packages, refuse the delivery if the damage is apparent upon arrival and contact us immediately. If you notice the damage post-acceptance, please keep all packaging materials and damaged goods and contact us within 48 hours of delivery to initiate a claim.

8. Returns

If there is an issue with your order, such as receiving a defective or incorrect item, please refer to our Return Policy for detailed instructions on how to return products.

9. Contact Us

For any questions or concerns about your order's shipping and delivery, please contact us through our support channel. We are committed to ensuring that your experience with us is smooth and satisfactory.