FAQ

Are your items genuine sterling silver?

Yes, yes, and yes! The items on our website are only solid sterling silver jewellery, electroplated with 18k gold/white gold/ rose gold or no plating.

Are there 925 stamps on the products?

Most of our silver products have 925 stamps on them. However, some of the silver products handmade by our craftsmen don't have 925 stamps on them.

Do you have any toxic metals or chemicals in your jewellery?

All our jewellery is hypoallergenic, and free from nickel, lead and cadmium. Although nickel cannot be extracted 100%, our sterling silver products are compliant with jewellery standards: EN 1811 - Nickel release / EN 12472 - Lead Content, Cadmium Content.

How thick do you plate with your item? How long does your plating last?

The default plating thickness of listed items on our website is 0.03 micron. According to our tests, 0.03 micron should last 2 months or more. However, please note, we cannot guarantee how long the plating will last, as it depends entirely on the customer's wear and tears.

Does your silver tarnish over time?

Yes. Tarnishing (Oxidation) is considered normal wear and tear not a manufacturing fault. Tarnishing (Oxidation) appears when the metal (silver) reacts to the oxygen in the air. Tarnishing (Oxidation) will happen much faster when it comes into contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine, and acidic skin ph which triggers a chemical reaction.

Will there be a tax when importing to my country?

Yes, it might be, please note any tax that is levied in customer's country is the customer's responsibility. Common taxes are Customs tariff, value-added tax, and sales tax. As the taxes are much different between countries.

Can I return the items if I don't like them?

Yes, you can return the items in 30 days after receipt.