Return policy

1. 30-Day Return

We stand behind the quality of our silver jewelry and want you to be fully satisfied with every purchase. If you are not completely satisfied for any reason, you may return your purchase within 30 days of receipt for a full refund. Please follow the steps outlined below to ensure a smooth return process.

2. Eligibility for Returns

Returns are accepted under the following conditions:

  • Change of Mind: You can return the item for any reason within 30 days.
  • Manufacturing Defect: If the product has a manufacturing defect, please contact us immediately to arrange a return.
  • Item Not As Described: If the item does not match the description on our website, inform us of the discrepancies, and you can return the item.

Please Note: Items damaged through misuse, mishandling, or exposure to harsh chemicals are not eligible for return. Natural impurities in gemstones are not considered defects.

3. Return Shipping Costs

We will cover the return shipping costs if the return is due to manufacturing defects or items not as described.

For returns due to change of mind, the customer is responsible for the shipping cost.

4. Refund Process

To initiate a return, please contact our customer service at returns@gaspardmureau.com with the following information:

  • Subject: [Order Number] Refund Application
  • Content: Reason for return, and if applicable, please include photos or videos of the item.

Items must be returned in their original condition, including all packaging. If the original packaging is unavailable, please use suitable packaging to prevent damage during transit. Refunds are processed within 3 working days after we confirm receipt and condition of the returned item.

5. Reimbursements

Reimbursements will be issued via the original payment method used during the purchase (PayPal or Payoneer only). Please allow a few days for the transaction to reflect in your account.

6. Shipment Issues

If your package has not arrived within the estimated delivery timeframe, please reach out to our Support Center. We are committed to resolving any shipping concerns swiftly and to your satisfaction.

Please Note: Our estimated delivery times are based on historical data and should be used as a guide. Delivery schedules can vary, especially during public holidays. Please be aware that during these periods, shipments might be delayed due to factors outside our control. Regular service resumes immediately following the holiday.

Public Holidays Impact: Our shipping schedule adjusts around significant public holidays, which may affect the timing of your delivery. These include New Year's Day, Chinese New Year, Qingming Festival, Labor Day, Dragon Boat Festival, Mid-Autumn Festival, and National Day. We appreciate your patience and understanding during these times.

7. Non-Refundable Cases

We do not offer refunds for items damaged due to misuse, poor maintenance, or exposure to corrosive substances. Ensure to handle and store your jewelry appropriately.

8. Contact Us

For any questions regarding our return policy or for assistance with a return, please contact our customer support team. We are here to help ensure that your shopping experience is as smooth and enjoyable as possible.